Visitor Information

What is it?

 

Step into a world of festive wonder this December at The Hideaway Christmas Family Experience in Broadheath, Altrincham — an immersive, heart-warming Christmas adventure created for families to enjoy together.

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This isn’t just another grotto or light trail. It’s a walk-through Christmas journey filled with joy, imagination, and purpose — designed to help families not only make magical memories but also share kindness and hope with others along the way.

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You’ll explore eight beautifully themed Christmas zones, each brought to life with stunning décor, friendly characters, music, and hands-on activities that encourage creativity, laughter, and connection.

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From meeting Father Christmas and his elves in the North Pole, to exploring the sparkling Frozen Palace, and even visiting Whoville where the Grinch learns that love grows when we share it — every part of your journey is packed with festive fun and heartwarming surprises.

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Whether it’s your first Christmas with little ones or a new tradition for your family, this experience is all about making memories that last and celebrating what Christmas truly means.

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Who is running it?

Created by The Hideaway Partington and Hope Centre (Hidden Treasure Trust CIO), all proceeds from the event support the charity’s work with local families and vulnerable people — so every visit helps to bring hope where it’s needed most.

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When & Where

The Hideaway Christmas Family Experience runs from 29th November - 31st December 2025, with timed entry slots available each day.

📍 Location:
Unit D3, Network Business Park, Atlantic Street, Broadheath, Altrincham, Cheshire, WA14 5EW
Easily accessible by car or public transport, with ample free parking available on site.

🎟️ Dates:
Selected days from early December to Christmas Eve (full calendar available when booking).

⏰ Session Times:
Timed entry slots throughout the day. Each family experience lasts around 1-2 hours.

 

Tickets & Pricing

We’re keeping ticket prices affordable for families, while ensuring every visit supports our charity’s work.

🎟️ Tickets include:

• Full access to all 8 themed zones

• All crafts, games, and activities included

Optional extra charge for: 

• A personal visit with Father Christmas and small gift (£5 per child)

• VR Sleigh ride experience (£5 per person)

 

Early Bird pricing* (until 28th November 2025):

• Adults: £6

• Children: £12.50

• Babies: £4

• Family of 4: £34

• Concession (over 65): £5

Regular pricing* (after 28th November 2025)

• Adults: £7

• Children: £15

• Babies: £5

• Family of 4: £42

• Concession (over 65): £6

*Additional booking fees apply

 

What to Expect

• An immersive journey: Move through eight themed zones at your own pace — perfect for families with children of all ages.

• Hands-on fun: Crafts, games, activities and photo moments in every area.

• A warm welcome: Friendly staff (our “North Polers”) will guide you along your Christmas adventure.

• Santa’s Grotto: Children can meet Father Christmas and receive a gift.

• Themed Café: Enjoy festive drinks and treats in our Christmas Starry Night Café before or after your visit.

• A meaningful message: Each activity is designed not just for fun, but to help your family share a little kindness, hope, and Christmas joy with others.

• VR Sleigh ride - optional extra fun

 

Accessibility & Comfort

• The experience is fully accessible for prams and wheelchairs.

• Accessible toilets and baby-changing facilities are available on site.

• Our team is happy to make adjustments for any additional needs — please let us know when booking.

• The experience is indoors and weatherproof, though may be a little chilly at times for authenticity so best wrap up.

 

Travel & Parking

• By car: free parking available on the door step. 

• By public transport: Conveniently located near main bus routes and a 25 minute walk from Navigation Road tram and train station.

 

Food & Refreshments

Visit the Starry Night Christmas Café for delicious festive treats, hot drinks, and family favourites before or after your experience. Highchairs and family seating available. The cafe serves hot dogs, fries, waffles with a range of toppings, pigs in blankets, sausage rolls (VG), hot chocolate, tea and coffee, mulled wine (non-alcoholic) and a range of soft drinks. 

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Group visits

We can accommodate groups with a group discount, both during public opening and as a private hire when closed to the public. The experience is ideal for a school, nursery or uniformed group trip. For more details please contact the team on christmas@thehideawaypartington.com 

 

Supporting a Great Cause

Every ticket helps us make a difference.
All proceeds from the Hideaway Christmas Family Experience support the Hidden Treasure Trust CIO, funding projects that bring hope, care, and practical support to families and individuals in need.

 

Book Your Tickets

Spaces are limited and sessions will sell out quickly!
Click below to choose your time slot and start your Christmas adventure.

👉 Book Here

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